Privacy Policy - My Medic Watch

Privacy Policy

1. My Medic Watch Pty Ltd (updated on 25 May 2018)

My Medic Watch Pty Ltd ABN 69612758228 (‘we’, ‘us’, ‘our’, or ‘MMW’) operates the website and the My Medic Watch Fall or Epilepsy Apps mobile application (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

2. Information privacy laws

Your personal health information will be protected in accordance with the HRIP Act and your personal health information will be given to another person only if this is important for your healthcare or can be otherwise legally and ethically justified. Please see below for what information we collect and how we use and protect that information.

3. Information we collect

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. In addition to the below personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information (“Personal Information”).

We collect personal, health and location information about you. This includes help requests automatically or manually triggered, heart rate, etc. We also store information about your contacts, caregivers, and doctors including:

(a) in the Application process
(b) when you update personal details, and
(c) when we speak to you or a nominated Contact Person. The personal information we collect about you includes health information.
d) when there is an episode of falls or seizure we collect specific information, and health information like heart rate
e) when there is a recording of a fall or seizure we collect your location via GPS location
f) Additional information that we collect but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, and information about the way you
use the Application. See Log Data below for more information.

Log Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

When you access the Service by or through a mobile device, this Log Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics.

In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

Please see the section regarding Location Information below regarding the use of your location information and your options.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and transferred to your device. We use cookies to collect information in order to improve our services for you.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

You will be notified that we are using cookies either on our web page or in this Privacy Policy.

We may use cookies for the following reasons and purposes:

Behavioural Remarketing
We may use remarketing services to advertise on third party websites to you after you have visited our Service. We, and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Phone Calls
We may record telephone calls made or received by us in providing the Service.

4. Why we collect information

We collect personal information to enable us to provide the Service, including:

a) to contact, via SMS, apps notifications or telephone your contact or caregivers;
b) to contact, via SMS, apps notifications or telephone your emergency contact;
c) to contact or give information to ambulance, police and other emergency services if required, and
d) for billing purposes.

We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing you, and improving our services. If we do not collect personal information about you and the Contact Persons, we will not be able to provide the Service.

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

5. Who we usually give information to

We give limited health information you provide to your nominated contact, caregivers persons, the ambulance, police and other emergency services, and we give health and other limited information to your doctors and any other caregivers or person with whom you provide access to your dashboard or any other service.

Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used. This includes companies that may message or send SMS on our behalf.

These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Compliance with the law
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Business Transaction
If we are involved in a merger, acquisition or asset sale, your Personal Information may be transferred as a business asset. In such cases, we will provide notice before your Personal Information is transferred and/or becomes subject to a different Privacy Policy.

6. Information management policies

Our policies on managing personal information are available on request by contacting us via email at

7. Access to information

You may request access to information that we hold about you by contacting us via email at

8. Correcting information

You may ask us to correct, request access to or delete personal information we hold about you. We reserve the right to refuse a request if we believe it would violate any law or cause the information to be incorrect. Our contact details are at the bottom of this Privacy Policy.

9. Data Collection and Retention

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. Note that, even if you delete the Application, the data will still remain on our secure server/ database. We do not automatically delete the data when users delete the Application because we are not notified by Apple or Google when a user deletes the Application. If you would like that data deleted, please make sure that you delete that data from your device before you delete the Application.

You can also request to opt-out via email, at
We will retain User provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. We may use this aggregated data in research studies on medical diseases. We will only use the aggregated data, not any personally identifiable information. If you’d like us to delete User provided data that you have provided via the Application, please contact us at and we will respond within 30 days. Please note that some or all of the User provided data may be required for the Application to function properly.

10. Children

Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 18 (“Children”).

We do not use the Application to knowingly solicit data from or market to children.
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us at If we become aware that we have collected Personal Information from a children under age 18 without verification of parental consent, we take steps to remove that information from our servers.

11. Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application.

Please be aware that, although we endeavour provide reasonable security for information we process and maintain, no security system is 100% secure and we are unable to prevent all potential security breaches or guarantee the absolute security of the Personal Information we have collected from you.

12. Changes

This Privacy Policy may be updated from time to time for any reason.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically.

Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of the Privacy Policy. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards. Major changes to our Privacy Policy or the purposes for which we process your information. When we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website. We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.

Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

13. Your Consent

By using the Services, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in New South Wales in Australia. If you reside outside the New South Wales your information will be transferred, processed and stored there under New South Wales – Australia privacy standards.

14. International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

15. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

16. EU Users’ Rights

This section of our Privacy Policy applies to the users of our platform in the EU. We would like to inform you about your EU General Data Protection Regulation (GDPR) rights and how we safeguard them.

Did We Miss Anything?

Contact us If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email or by mail: PO Box 3308 St Pauls, NSW 2031.