Privacy Policy

1. My Medic Watch Pty Ltd (updated on 9 July 2026)

My Medic Watch Pty Ltd ABN 69612758228 (‘we’, ‘us’, ‘our’, or ‘MMW’) operates the website www.mymedicwatch.com and both My Medic Watch Fall Alert and Seizure Alert Apps mobile applications (individually a “Service”, or collectively the “Services”).
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Services.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Services. By using the Service or Services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

2. Information privacy laws

We are committed to protecting your personal information, including your personal health information, in accordance with applicable privacy and data protection laws in the jurisdictions in which we operate. We implement appropriate technical, administrative, and organisational safeguards to protect your information from unauthorised access, use, disclosure, alteration, or destruction. Your personal health information will only be shared with another person or organisation where it is necessary to provide our services or healthcare-related support, where you have provided your consent, or where disclosure is otherwise permitted or required by applicable law.

3. Information we collect

Personal data you provide to us directly or indirectly
While using our Service or Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information (“Personally Identifiable Information”).
We may also collect and store personal, health and location information about you manually or automatically. The information may include help requests automatically or manually triggered, information on known medical conditions, or biosignatures. We may also collect and store information about your contacts, caregivers, and doctors including: (a) in the Application process;
(b) when you update personal details; and (c) when we speak to you or a nominated Contact Person. The health information we collect relates to your physical or mental health, including medical conditions (such as epilepsy), symptoms, diagnoses, medications, treatment information, heart rate, physiological measurements, activity data, fall and seizure events, wearable sensor data, location via GPS, and other health-related information that you provide or that is collected through your use of the Services. Additional information that we collect may include the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, and information about the way you use the Application. See Log Data below for more information.

Log Data.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
When you access the Service or Services by or through a mobile device, this Log Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics.
In addition, we may use third-party services such as Google Analytics that collect, monitor, and analyse this information in order to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information.
Please see the section regarding Location Information below regarding the use of your location information and your options.

Cookies.
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and transferred to your device. We use cookies to collect information in order to improve our services for you.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
If you do not accept cookies, you may not be able to use some features of our Service or Services and we recommend that you leave them turned on.
You will be notified that we are using cookies either on our web page or in this Privacy Policy.
We may use cookies for the following reasons and purposes:
A. To provide the Service or Services you have asked for. Some cookies are essential so you can navigate through the website and use its features. Without these cookies, we would not be able to provide the services you’ve requested. For example, some cookies allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet. Essential cookies keep you logged in during your visit.
B. To improve your browsing experience. These cookies allow the website to remember choices you make, such as your language or region and they provide improved features. These cookies will help remember your preferences and settings, including marketing preferences, remembering if you have filled in certain forms, remembering if you’ve been to the Service before, and restricting the number of times you’re shown a particular advertisement. We might also use these cookies to highlight Service features that we think will be of interest to you based on your usage of the Service.
C. Analytics. To improve your experience on our Service, we like to keep track of what pages and links are popular and which ones are not to help us keep our Service relevant and up to date. It’s also very useful to be able to identify trends of how people navigate (find their way through) our Service and if they get error messages from web pages. This group of cookies, often called “analytics cookies” are used to gather this information. These cookies don’t collect information that identifies you. The information collected is anonymous and is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity.

4. Why we collect information
We collect personal information to enable us to provide the Service, including:
a) to contact, via SMS, apps notifications or telephone, your contact or caregivers;
b) to contact, via SMS, apps notifications or telephone your emergency contact;
c) to contact or give information to ambulance, police and other emergency services, if required, and
d) for billing purposes.
We collect this information for the purpose of providing the Service or Services, identifying and communicating with you, responding to your requests/inquiries, servicing you, and improving our Services. If we do not collect personal information about you and the Contact Persons, we will not be able to provide the Service.
Communications.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, or by contacting us.

5. Who we give information to
We give limited health information you provide to your nominated contact, caregivers with your explicit authorisation. In an emergency, we will also provide information to the ambulance, police and other emergency services at our discretion and we give health and other limited information to your doctors and any other caregivers or person to whom you explicitly grant access to your dashboard or any other service.
Service Providers.
We may employ third party companies and individuals to facilitate our Service or Services, to provide the Service or Services on our behalf, to perform Service-related services and/or to assist us in analysing how our Service or Services is used. This includes companies that may message or send SMS on our behalf.
These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.
Compliance with the law.
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
Business Transaction.
If we are involved in a merger, acquisition or asset sale, your Personal Information may be transferred as a business asset. In such cases, we will provide notice before your Personal Information is transferred and/or becomes subject to a different Privacy Policy.

6. Information management policies
Our policies on managing personal information are available on request by contacting us via email at hello@mymedicwatch.com.

7. Access to information
You may request access to information that we hold about you by contacting us via email at hello@mymedicwatch.com.

8. Correcting information
You may ask us to correct, request access to, or delete personal information we hold about you. We reserve the right to refuse a request if we believe it would violate any law or compromise the accuracy of the information. Our contact details are at the bottom of this Privacy Policy.

9. Data Collection and Retention
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. Note that, even if you delete the Application, the data will still remain on our secure server/database. We do not automatically delete the data when users delete the Application because we are not notified by Apple or Google when a user deletes the Application. If you would like that data deleted, please make sure that you delete that data from your device before you delete the Application.
You can also request to opt-out via email, at hello@mymedicwatch.com.
We will retain User provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. We may use this aggregated data in research studies on medical diseases. We will only use the aggregated data, not any personally identifiable information. If you’d like us to delete User provided data that you have provided via the Application, please contact us at hello@mymedicwatch.com and we will respond within 30 days. Please note that some or all of the User provided data may be required for the Application to function properly.

10. Children
MMW is committed to the protection of children’s privacy. Only persons age 18 or older may give consent to the permissions we seek from users to access our Service or Services. Our Service or Services does not address anyone under the age of 18 (“Child” or “Children”).
We do not use the Application or our Services to knowingly solicit data from or market to children.
We do not knowingly collect personally identifiable information from children under 18. If a parent or guardian seeks to use one or more Services provided by MMW for their child, we will seek verifiable consent from that parent or guardian before collecting, using, or disclosing personal information from a child. If you are a parent or guardian and you learn that your Child has provided us with Personal Information, please contact us at hello@mymedicwatch.com. If you are a parent or guardian and wish to view or access information stored about your child or to prevent further maintenance, use or future collection of your child’s personal information, please contact us at hello@mymedicwatch.com. If we become aware that we have collected Personal Information from a children under the of age 18 without verification of parental consent, we take steps to remove that information from our servers.

11. Security
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorised employees and contractors who need access to the information in order to operate, develop or improve our Application.
Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system is 100% secure and we are unable to prevent all potential security breaches or guarantee the absolute security of the Personal Information we have collected from you.

12. Changes
This Privacy Policy may be updated from time to time for any reason.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically.
Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of the Privacy Policy. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards. Major changes to our Privacy Policy or the purposes for which we process your information. When we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website. We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.
Your continued use of the Service or Services after we post or communicate any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

13. Your Consent
By using the Service or Services, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining, aggregating, and disclosing information, all of which activities will take place in New South Wales in Australia. If you reside outside New South Wales your information will be transferred, processed and stored there under New South Wales – Australia privacy standards.

14. International Transfer
Your information, including Personal Information, may be transferred to — and maintained on — computers or servers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

15. Links to Other Sites
Our Service or Services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

16. EEA and UK Data Protection Rights
This section of our Privacy Policy applies to individuals located in the European Economic Area (EEA) and the United Kingdom. It explains your rights under the EU General Data Protection Regulation (GDPR) and the UK GDPR, as well as applicable data protection laws, and how we collect, use, protect and process your personal data

a. Your GDPR rights to be informed, to access, rectify, erase or restrict the processing of your personal information. You have the right to receive free and clear information about what personal data we have obtained about you, where it is stored, for how long, for what purposes it is used, to whom it was disclosed. You have the right to require that we, without undue delay, rectify inaccurate personal data concerning you. That means you can request we change your personal data in our records or have you incomplete personal data completed. You have the “right to be forgotten,” (i.e. to have us delete your personal information), without undue delay, if the data is no longer necessary in relation to the purposes for which it was collected. However, GDPR gives us the right to refuse erasure if we can demonstrate compelling legitimate grounds for keeping your information.
b. GDPR gives you the right to restrict processing if any of the following applies: i. If you contest the accuracy of your personal data, we will restrict processing it for a period enabling us to verify its accuracy.
ii. The processing is unlawful and you oppose its erasure and request instead the restriction of its use.
iii. We no longer need your personal data for the purposes of the processing, but you require us to restrict processing for the establishment, exercise or defense of legal claims.
iv. You have objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether our legitimate grounds override yours.
c. Right to data portability. Upon request, we will provide you your personal data in our possession, in a structured, commonly used and machine-readable format. You have the right to transmit that data to another controller if doing so does not adversely affect the rights and freedoms of others.
d. Right to object. You can object, on grounds relating to your particular situation, at any time, to the processing of your personal information, if based on point (e) or (f) of Article 6(1) of the GDPR. We will then have to stop processing unless we can demonstrate compelling legitimate grounds for the processing. If you object to the processing for direct marketing purposes, we will have to stop processing for these purposes.
e. Right to withdraw consent. GDPR grants you the right to withdraw your earlier given consent, if any, to the processing of your personal data at any time.
f. Rights related to automated decision making. As a responsible business, we do not rely on any automated decision making, such as profiling.

Did We Miss Anything?
Contact us if you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email hello@mymedicwatch.com or by mail: PO Box 93, Coogee, NSW 2034.