Frequently Asked Questions
1.How does My Medic Watch app work?
My Medic Watch apps automatically detect falls or seizures, using proprietary and innovative algorithms to interpret data automatically captured by smartwatch sensor technologies.
If an individual has a fall or a seizure, My Medic Watch app automatically detects the event and notifies his/her caregivers, providing details of the individual’s location. Each alert recipient can send a response advising whether they are able to assist, which is forwarded to both the individual and the other caregivers.
2.Do you have explicative videos ?
3.How does the automatic fall or seizure detection work?
My Medic Watch constantly reads data generated automatically by smartwatch sensors, including heart rate, to automatically detects falls and seizures.
4.What types of seizures does the My Medic Watch Seizure app capture?
The My Medic Watch seizure app captures 'generalised tonic-clonic seizures', also known as convulsive seizures or grand mal seizures.
In some case, if and only if the smartwatch is worn on the same side as the seizure side, it might capture myoclonic seizures and might also capture a focal motor seizure.
5.Can I alert my caregivers manually?
Yes, you can, at the tap of a single button when My Medic Watch app is running on your smartwatch.
6.Does the app work outside of my house?
Yes, once you sync your smartwatch and mobile device, My Medic Watch app will work anywhere in the world where your device has 3G/4G internet coverage.
7.What happens if there is a false alert?
If you have a fall or a seizure but you are okay, there is a button which you can press when the app is running to notify your caregivers that you are okay. Once this button has been pressed and your caregivers alerted, the app will continue monitoring again.
8.Do I need my phone with me all the time?
Yes. At the moment, My Medic Watch apps running on your smartwatch require your smartphone to use the phone’s cellular connectivity. We are in the process of developing our apps to work on new smartwatches with integrated sim cards, so that way you won’t need your phone as the app will work as a standalone. Watch this space!
9.What type of smartwatches is the app compatible with?
My Medic Watch apps run on Apple and Android smartwatches. Refer to the "Smartwatches" page for compatibility. If your smartwatch is not listed in the "Smartwatches" page, please contact us.
10.Can I use the smartwatch for something else?
Yes, you can use the smartwatch features while My Medic Watch runs in the background. When you are not using other apps, and My Medic Watch app is running, the My Medic Watch screen will be displayed in case you need to use the manual alert.
11.What is the battery life on a smartwatch?
The battery life on a smartwatch depends on the individual smartwatch. Some smartwatches need to be recharged every night, others every couple of days, and some new smartwatches only once a week. Please refer to your smartwatch manual for more information.
To improve the battery life on the watch, do the following:
• Remove all unnecessary app that are installed on the watch
• Chose a watch face that is mainly black rather than colorful
• Lower brightness
• Stop any unnecessary notification to the watch
• More tips on how to increase battery life on smartwatch:
o Apple watch: http://bit.ly/2mQ0EUC
o Android watch: http://bit.ly/2mdlXfz
12.How has the My Medic Watch apps been tested?
The apps have gone through rigorous testings to prove the accuracy of the proprietary and innovative algorithm. The apps have been trialled and tested with different types of smartwatches, and with a range of individuals.
The apps are also part of medical trials in two hospitals in Sydney, Australia.
13.What is the app installation process?
My Medic Watch apps are easy to install. They can be downloaded right now from the Apple store or Google play store (just search for My Medic Watch). The apps can be downloaded from Australia, Canada, Europe, New Zealand and the United States of America. As we are rapidly expanding, the apps will soon be available in other countries. Watch this space.
Search “My Medic Watch” in the App Store on your phone. Download and install the My Medic Watch Fall app and/or My Medic Watch Seizure app. This will automatically download to your smartwatch
Search “My Medic Watch” in Google Play store on your phone. Download and install the My Medic Watch Fall app and/or My Medic Watch Seizure app. When registering, you will be asked for the type of smartwatch you have. If you are a Samsung user, you will be redirected to the Galaxy Store to download the watch app. Please note that you will need to install the Wear OS app or the Galaxy Wearable app and then pair your smartwatch to your Android phone.
If you have any problems installing My Medic Watch apps, please contact us.
14.How to pair my Smartwatch to my Smartphone ?
15.Do I have to set-up an account?
You must set up an account and profile to use the app. The profile does not need to be complete, but the more information you include the more useful the app will be. Some functions will not work if you omit information from your profile. For example, alerts cannot be sent until you have chosen the individuals who are to receive them.
16.Why do you need to track my location?
Since our app is based on sending alerts with what you’re experiencing and where you are, knowing your location is essential.
17.My smartwatch can go into water should I use it in the shower ?
Yes, if your smartwatch can be used in the water you should certainly use it in the shower so that the app can detect if you have a fall or a seizure. We do know that often a fall can occur on slippery surfaces.
18.Do you have a patent for your apps?
Yes, Patent Granted No: 2017338619 - PCT (Patent Cooperation Treaty) - International Patent Application No.: PCT/AU2017/000209, which claims priority from the Patent Australian application number: 2016904045 filed 5 Oct 2016.
19.How else can I use the information tracked on your app?
You can use the My Medic Watch tracking data to allow your physician, doctor or specialist to review your day-to-day activities and any health symptoms, including their frequency and severity, associated with seizures and falls when they occur. (Only for the Plus and Premium Plans)
20.What do I do if My Medic Watch’s website and/or app is not functioning?
Do not worry, if you see the website and/or app aren’t functioning, we see it too. From time to time for maintenance or other reasons your account may not be accessible. This is normal and we will do our best to make sure such interruptions happen as little as possible. If you have a pressing issue or concern during down time, just email us at email@example.com.
21.What do I need to do if I see a “not sync” message on my Smartwatch?
You need first to power off the Smartwatch and power off your Smartphone.
Then, turn-on your Smartphone and turn-on your Smartwatch.
22.What is the average data used whilst using the application ?
The data used by the app, when running and monitoring, use an average data download about 1Gb to 1.2Gb per month depending on the time of use of the app per day (average 10 hours), and depending on the numbers of alerts that you might trigger. The app downloads data using your mobile data from your cellular provider or your internet provider when on wifi.
23.8 tips to maximise the battery life of your smartwatch
Battery life is the amount of time your device runs before it needs to be recharged. By maximising it, you will get the most out of your device and your My Medic Watch app. Regardless of the brand of your smartwatch or the operating system it uses (e.g. iOS, Android, Tizen, Pebble) you can optimise and extend the battery life on your device by following these tips:
1) Update the latest operating system software version
Always make sure your device is using the latest software version as manufacturers are constantly improving them with advanced energy-saving technologies.
2) Update your device with the latest version of My Medic Watch app
We are constantly improving our technology. By keeping the latest version of the Fall or Seizure app, you will ensure that it runs smoothly as possible on your device.
3) Avoid extreme temperatures
Every device is designed to perform in an ideal temperature comfort zone. Avoid exposing your device to extreme temperatures (both heat and cold) as it can damage the battery.
4) Remove unused apps from your watch
Each app you install on your watch needs to communicate with your phone, draining the battery in the process. Choose carefully what other apps other than My Medic Watch app you need installed on your watch according to your needs.
5) Adjust the brightness level of the display
A good way to preserve the battery of your device is to lower the brightness of the display. We suggest reducing the brightness, but just as far as you feel is acceptable to see the screen’s contents.
6) Disable wrist gestures
Whether you are an Android or iOS user, you can disable wrist gestures on your android device or the Wrist Raise feature on your Apple watch. If you disable this feature, it will increase your battery life.
7) Try a different watch face
Some watch faces, especially those with animations or interactive features use up more battery life than others. Select a watch face that use fewer colours to improve your battery life.
8) Turn off unnecessary notifications
Getting notifications on your wrist is a big advantage of been wearing a smartwatch, however you can filter out the unnecessary ones. Go to your settings and disable notifications from the apps you don’t really need. Just be careful to not deactivate notifications from the My Medic Watch app.
Remember that other ways to maximise the battery life of your smartwatch could affect the performance of your My Medic Watch app. Be careful to not limit the connectivity of your watch, disabling features like the Bluetooth, Wi-fi or GPS location as doing so will affect the My Medic Watch app you are using. In the same sense, turning off notifications from the My Medic Watch app, disabling the heart rate monitor or any other sensor, or turning off the sound will affect the ability for your My Medic Watch app to work and provide alerts.
If you have any question regarding this issue, don’t hesitate to contact My Medic Watch team, we will be more than happy to help you.
24.How to cancel my subscription ?
From Apple app subscription from my Iphone :
The cancellation of the Apple App subscription can be done from your Iphone following the steps below :
- On your iphone, go to settings >(your name)> Itunes & App Store
- Tap your Apple Id at the top of the screen
- Tap view Apple Id. You might need to authenticate you Apple Id
- Tap subscription
- Tap the subscription that you want to manage
- Use the options to manage your subscription.
From my Google device :
Follow these steps to cancel a subscription on your device:
- Launch the Google Play Store app.
- Tap Menu -> My Apps -> Subscriptions and tap on the app of the subscription you'd like to cancel.
- Tap Menu -> My Apps -> Tap the app of the subscription you'd like to cancel -> Tap the app's details page.
Australia & Asia Pacific:
26.What is the Terms of Service?
The Terms of Service (TOS) is a contract between you and My Medic Watch. It covers your use of My Medic Watch's websites and services. Some of our websites and services also include supplemental terms. By using our services or registering with us, you are agreeing to comply with the TOS and any supplemental terms.
27.What do I do if I have a legal dispute with My Medic Watch?
Most customer service issues can be handled by My Medic Watch's support team, which you can reach via email at firstname.lastname@example.org.
28.Who did your animations and musics ?
All video animations :
All music (Except for the Epilepsy video)
29.Did we miss something?
Feel free to reach out to us at mymedicwatch.com or contact us at email@example.com and we will be more than happy to help with anything else!